Risk analyst, Amazon

Delivered high-quality shipping and delivery support to North American customers (US and Canada), ensuring a positive brand experience and effective issue resolution.

Managed client interactions with a focus on enhancing customer satisfaction and loyalty, contributing to brand retention and advocacy.

Analyzed customer data to identify trends and insights, applying findings to refine service processes and develop customer-centric strategies.

Addressed and resolved over 50 customer complaints weekly, leveraging problem-solving skills to enhance service delivery and improve customer feedback mechanisms.

Collaborated with cross-functional teams to implement customer-centric policies, leading to improved customer satisfaction and operational efficiency.

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